What does a Plan Manager do? A Plan Manager is a NDIS registered provider, offering financial administration and management services. A Plan Manager pays your service providers, helps you keep track of your NDIS funding, and keeps a record of your NDIS funding. They can also give you information about what service providers you can use with your NDIS funding, and how much your service providers can charge. We take the complexity and stress out of managing your NDIS funding. Why choose DPM? We're experienced NDIS Plan Managers, but we're so much more than that :) Our clients say we're 'caring', 'thoughtful', 'flexible' and 'kind'. We want to work with you to make your NDIS journey as good as it can be, to pursue your goals, and get the most from your NDIS funds. How much does plan management cost? Plan management costs are covered by the NDIS and are available to all NDIS participants, if you ask for it during your planning meeting. The NDIS pays plan managers separately from your other NDIS funding, so please know that the costs of plan management won't reduce funds available for other supports and services. How do I sign up with DPM? You can get in touch with us via the form on our website - Contact Us - Disability Plan Management or please call Mark on 0421 608 292. Can I see how my NDIS funds are tracking? Yes. We'll give you access to the Client Portal so you can see how your NDIS funds are being spent, and we'll also send out monthly statements. If you have questions at any time about how your NDIS funds are tracking, we're happy to catch up and discuss details and options. What information do I need to give to my service providers about DPM as my plan manager? When you're signed up with DPM as your Plan Manager, please ask your service providers to send their invoices by email to invoices@disabilityplanmanagement.com.au The NDIS has strict requirements around invoices, and what's required for us to be able to process them. Please know that we aim to process invoices quickly and efficiently and will check they have the correct information before processing them. What should I expect of my service providers? The NDIS Code of Conduct promotes safe and ethical service delivery by setting out expectations for the conduct of both NDIS providers and workers. It applies to registered and unregistered providers and their employees. The NDIS has helpful information on their website for NDIS participants about Working with providers. What's the difference between registered and unregistered providers? It's important to find the right providers to meet your needs. If your NDIS funding is NDIA managed, you can only use NDIS registered providers. If your NDIS funding is plan managed, you can use registered or unregistered providers. Or both! Only registered providers can submit invoices to the NDIS directly. Not all providers are registered and there are many wonderful, unregistered providers delivering NDIS supports and services. How can I give feedback or make a complaint? At DPM we aim to provide a quality service that supports you to pursue the goals in your NDIS plan. We love hearing from you and welcome feedback that helps us to improve our service and support. We will listen to feedback and complaints, big and small, and treat them seriously. We encourage you to provide feedback or raise concerns about any aspect of the service DPM provides that is not meeting your expectations of quality and professionalism. Feedback can be provided via phone to Mark on 0421 608 292, or by email to mark@disabilityplanmanagement.com.au If you would like assistance in making a complaint, please let us know. Or you may wish to be supported by someone, or for someone to act on your behalf. As much as possible, we'll work to resolve any concerns or complaints straight away or as quickly as we can. Sometimes, however, a complaint may need a bit more investigation. We'll keep you informed of progress as work to resolve the matter. If the matter is not resolved or you're not satisfied with the way the matter has been resolved, we can assist with information for you to lodge a complaint with an external agency. The NDIS Quality and Safeguards Commission deals with complaints and can be contacted by phone: 1800 035 544, or via their website: www.ndiscommission.gov.au. We're committed to providing quality service and appreciate your ongoing feedback and support.
If we can help further, please get in touch via the CONTACT page.